Privacy Policy

PRIVACY POLICY

1. Introduction

1.1. This privacy policy, last updated on 01/05/2024, describes how iwildcasino11.org processes personal data. At iWild, we want to make it simple and clear for our customers – that’s why we are open about what data we collect, and how and why we use it.

1.2. This policy explains how we use your personal data whether you are just visiting the site, making a deposit or playing one of our games. It also provides information about your rights under data protection regulations, in which situations we share and collect information about you, and how we use it to tailor the marketing you receive. Please read all sections carefully.

1.3. If we make material changes to this policy, we will inform you.

1.4. All our employees are regularly trained in information security and must comply with confidentiality requirements as well as internal policies and procedures when handling your data.

1.5. We hope that the information is helpful. If you have any questions or concerns about data protection, please contact our Data Protection Officer at [email protected].

2. Privacy Policy Promise

2.1. iWild always protects the privacy of each customer. Your personal privacy is important to both you and us, and we make the following promise:

2.2. iWild is committed to protecting your privacy. We use your personal information to make your experience easier and better. We keep your information secure, are transparent about why we collect it and how it is used. When you have choices or rights, we explain them and respect your choices.

2.3. In order to make a withdrawal, the player must have wagered active deposits at least once before making a withdrawal. This is in accordance with anti-money laundering practices.

2.4. The Company reserves the right to use additional methods of identity verification (KYC) in connection with deposits. This may include (but is not limited to) a selfie together with an ID document. To verify an account, the Casino requires documents (ID, payment documents, bills, etc.) in Latin or Cyrillic script. If the player is unable to provide documents in these alphabets, video verification may be requested where the player shows his/her documents.

2.5. The Company may call the number provided on the Client’s account as a necessary step in the KYC process. No withdrawals will be processed until the account is fully verified.

3. What Personal Information Is Gathered and When

3.1. When registering an account:
3.1.1. personal data such as name, email address, postal address, telephone or mobile number, gender or date of birth;
3.1.2. photo ID and proof of address (for customer due diligence/ due diligence purposes) diligence );
3.1.3. banking and payment details (e.g. to determine the origin of funds in transactions);
3.1.4. login details such as username and password.

3.2. Through your use of our Services:
3.2.1. information about how you interact with our products;
3.2.2. information about your behavior on the website – see our cookie policy for details;
3.2.3. information about the devices you use to access the Services (model, operating system, IP address, browser, mobile identifier);
3.2.4. recording of telephone calls – we may monitor or record calls to ensure correct instructions, resolve issues, comply with regulatory requirements, improve service quality, train staff and detect/prevent fraud;
3.2.5. information you voluntarily share with us or make public, e.g. via social media.

3.3. Special categories of data
3.3.1. Personal data that iWild collects may include “special categories”, such as health data related to responsible gambling (see the section “Why do we collect your personal data and on what legal basis”).
3.3.2. We apply additional safeguards for sensitive data and its confidentiality (see “Security and confidentiality ”).

4. Why Do We Collect Your Personal Data and on What Basis?

4.1. We understand the trust you place in us. We primarily collect information to be able to provide the services and products you request. Your data is also used to customize and improve your experience and to contact you with important information. In some cases, we must process data to comply with legal requirements. Data protection legislation also requires us to specify a legal basis for each processing. We use different bases for different activities.

4.2. Contract – when processing is necessary to perform a contract with you (our terms of use that you accepted upon registration):
4.2.1. To make our services available:
— to provide gaming/betting services and online content , to inform you about them and to handle your requests;
— “service administration”, such as password reminders, operational notifications, updates to the privacy and cookie policy or terms, to notify you if your account has become inactive and ask you if you want to use it again before it is closed; — to process your transactions.

4.3. Legitimate interest – when the processing is necessary for the purposes set out below, unless your interests/rights outweigh them. We assess, among other things, what information you received when collecting it, your reasonable expectations, the nature of the data and the effects of the processing.

4.3.1. To personalize your experience:
— to provide more relevant, tailored services (e.g. recommendations based on your gaming history); — if you are logged in or subscribe to marketing, you will receive a more personalized service. You can unsubscribe at any time or ask us to turn off personalization via customer service or our data protection officer.

4.3.2. To improve our services and products:
— provide the most user-friendly navigation possible; — analyze and research to develop iWild’s offerings;
— test new systems and upgrades; — evaluate marketing and conduct market research and training; — customer modeling, statistics and trend analysis to develop services and products.

4.3.3. To be able to contact and interact with you:
— contact you about our services by phone, email, post or social media; — administer promotions and competitions you participate in; — invite you to and manage surveys and other market research conducted by iWild or on our behalf. Participation is voluntary; if you decline, we respect that and it will not affect your use of the services;
— respond to questions and complaints.

4.3.4. To make gaming safer and more enjoyable:
— counteract, prevent or detect the use of third-party software in P2P games;— counteract, prevent or detect activities that violate our terms;— conduct reasonableness/ability to pay assessments to ensure that you have sufficient funds to use the services.

4.4. Special categories of data
4.4.1. We process such data only if:
— you have given your explicit consent; — the data has already been made publicly available by you; — it is necessary for the establishment, exercise or defence of legal claims; — there is a substantial public interest under EU or national law.

5. When Do We Share Your Personal Information?

5.1. We do not normally share your personal data with third parties outside the Group for marketing purposes. However, there are situations where we share data with companies that provide services to us/you, and where legal requirements require it. In the event of a company transfer, customer data may be included in the transfer – we will inform you before such a transfer. When data is shared, we ensure that it is only used in accordance with this policy.

5.2. We may share personal data in the following cases:
5.2.1. when required by a regulatory authority or law;
5.2.2. we may instruct the financial institution where the holder’s account is held to disclose requested information to regulatory bodies;
5.2.3. to establish, exercise or defend legal claims;
5.2.4. for verification, solvency and fraud checks, data may be transferred to third parties;
5.2.5. to service providers who assist us with technology, data storage/aggregation, payment processing or relevant online advertising ;
5.2.6. to external auditors who perform independent audits;
5.2.7. to an organization to which we sell/transfer (or negotiate to sell/transfer) business or rights/obligations;
5.2.8. to other right holders in the event of subsequent transfers;
5.2.9. to the competent regulator on matters of self-exclusion.

6. How Long Will iWild Keep My Data?

6.1. We retain your data only for as long as is necessary for the purposes for which it was collected.

6.2. When you are a customer, we must retain data to meet legal and contractual requirements. Even after you stop using iWild , we retain certain data for a period of time, including:
6.2.1. to comply with EU/local laws (e.g. AML and licensing requirements);
6.2.2. to be able to handle or defend legal claims;
6.2.3. to fulfill contractual obligations and rights linked to the data;
6.2.4. based on our legitimate interests after weighing up interests;
6.2.5. to comply with guidelines from data protection authorities.

7. Your Rights & Choices Over Your Personal Information

7.1. By law, you have – under certain conditions – several rights regarding your personal data. If you wish to exercise them, please contact our Data Protection Officer at [email protected]. The rights include, among others, access, rectification, erasure, objection, withdrawal of consent and data portability. You can also complain to a supervisory authority. Some rights relate to automated decision-making and profiling.

7.2. The information we request upon registration is mandatory (unless otherwise stated) and is needed to process the registration, contact you and comply with gambling and financial legislation. If you do not provide the information, you will unfortunately not be able to use our services.

7.3. Right to access and rectification: you can request a copy of your data (so-called register extract) and ask us to update or remove incorrect/outdated information. Requests are free of charge and can be sent to the Data Protection Officer or customer service at [email protected].

7.4. Right to erasure (“right to be forgotten”) in certain cases, e.g.:
7.4.1. the data is no longer needed for the purpose;
7.4.2. you withdraw your consent and there is no other legal basis;
7.4.3. we process on the basis of legitimate interest and cannot demonstrate that our reasons outweigh it;
7.4.4. we lack a legal basis;
7.4.5. the data must be erased to comply with legal requirements. (Please note mandatory retention periods under EU/local law.)

7.5. Right to restrict processing: you can ask us to “block” the use of data while we store it, for example when:
7.5.1. you dispute its accuracy (while we are verifying);
7.5.2. the processing is unlawful but you oppose its deletion;
7.5.3. we no longer need the data but you need it for legal claims;
7.5.4. you object to processing based on legitimate interest (while we are examining it).

7.6. Right to data portability: you can receive the data you have provided in a commonly used, machine-readable format when:
7.6.1. the processing is based on consent or agreement, and
7.6.2. the data is processed solely by automated means.

7.7. Right to object: based on your situation, you may object to processing that:
7.7.1. is based on our legitimate interests (including profiling), or
7.7.2. is for research/statistics.
You can always object to direct marketing (including profiling).

7.8. Right to withdraw consent: where we rely on your consent for processing (e.g. marketing), you may withdraw it at any time. We always provide an unsubscribe link. If not – please contact [email protected] and we will assist you promptly.

7.9. Automated decision-making, incl. profiling: we may sometimes make automated decisions to be fast, fair and efficient. This may affect the products/services we offer now or in the future. Examples:
7.9.1. customization of products/services via segmentation;
7.9.2. fraud detection and AML – in case of risk, the account may be blocked;
7.9.3. account setup – check of relevance and conditions (age, residence, nationality, financial position);
7.9.4. risk assessment linked to your games.
You have the right not to be subject to a decision based solely on automated processing and which has legal consequences or similar significant impact – except when necessary for a contract, is permitted by law or is based on your explicit consent. Send such requests to [email protected]. We will respond without undue delay and within one month. If necessary, the deadline may be extended by one (1) month with prior notice. If we refuse, we will provide a justification. If your request does not meet the requirements of the law, we may (a) charge a reasonable fee based on administrative costs or (b) refuse the request.

8. Security of Your Data and Confidentiality

8.1. We protect the personal information you entrust to us and take reasonable steps to ensure that all information collected through iWild is treated securely and in accordance with this policy and high data protection standards. We use robust procedures and technology to prevent unauthorized access and misuse.

8.2. Our payment providers encrypt your card details. We only work with leading payment providers to protect confidential information.

8.3. Our systems and applications are tested several times a year by independent security experts. In addition, an intrusion detection system monitors all network traffic 24/7.

8.4. We have a dedicated fraud unit and advanced systems to detect and prevent suspicious activity so that iWild remains a safe environment.

8.5. Accounts with suspicious activity are blocked and investigated. If you see any unknown transactions or unexpected balance changes – contact us immediately.

8.6. iWild uses SSL encryption to ensure confidentiality during transmission. We never collect, store or transmit card data ourselves; payments are handled entirely through the payment gateway’s secure servers.

9. Complaints

9.1. If you would like to complain about how we have handled your personal data, you can contact our Data Protection Officer via [email protected].

9.2. If you are not satisfied with our response, or believe that we are processing your personal data in violation of the law, you can contact your national data protection authority.

10. Changes to the Privacy Policy

10.1. This policy may be updated to reflect changes in our business or its regulation – please check the policy when new submissions of personal data. The date of the last revision is stated on this page. If you do not accept the changes, do not provide any more information and stop using our services. Continued use means that you accept the changes. You can delete your iWild account at any time. In the event of significant changes – for example, a new way of using personal data – we will provide clearer information (including email for some services). In order to continue using the services, explicit consent may be required, and the changes will apply immediately after your acceptance.

11. Your Obligations

11.1. By using iWild and providing personal data, you confirm that you will provide true, accurate and complete information as requested by iWild , and inform us of any changes so that the data is kept up to date.

11.2. If you breach these obligations – or if we reasonably suspect that the information is incorrect/incomplete or in breach of data protection law or this policy – we may refuse your registration or immediately close/pause your account without notice. In such case, no compensation will be paid for the refused registration or for the suspension/termination of the account.